FAQ – Frequently Asked Questions

FAQ — Vetrari

🕯️ Shipping & Delivery

Q: Where do you ship from?
A: All our orders are shipped from verified European suppliers to ensure quality and faster delivery.

Q: How long does delivery take?
A: Delivery usually takes 5–10 business days within Europe, depending on the destination. You’ll receive a tracking link once your order is dispatched.


💳 Payments

Q: What payment methods do you accept?
A: We accept major credit cards and secure checkout through Shopify Payments and PayPal.

Q: Is my payment information safe?
A: Yes. All transactions are encrypted and processed through certified secure payment gateways.


💡 Products & Quality

Q: Are your lights assembled or ready to install?
A: Most of our designs come ready for installation, including all necessary components and fittings.

Q: What makes Vetrari lighting unique?
A: Each Vetrari piece is selected for its balance of craftsmanship, design, and presence — blending European aesthetics with modern functionality.


🔁 Returns & Exchanges

Q: What is your return policy?
A: You may return your order within 14 days of delivery, as long as it remains in its original condition and packaging.

Q: How can I request a return?
A: Simply contact our support team via support@vetrari.com, and we’ll assist you with the process.


 Support

Q: How can I contact Vetrari?
A: You can reach us anytime through support@vetrari.com or via the contact form on our website. We respond within 24–48 hours.