Privacy policy

Vetrari – Privacy Policy

Last updated: September 3, 2025

At Vetrari, we are responsible for this website and store, including all information, content, features, tools, products, and services (the “Services”), with the aim of providing you, our customer, with a personalized shopping experience.

Our Services are powered by Shopify technology, which enables us to operate and deliver a premium online shopping platform. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, purchase, or otherwise interact with our Services, or when you communicate with us in any way.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or sharing of your personal data, this Privacy Policy shall prevail.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the way your information is collected, used, and shared as outlined here.

1. Personal Information We Collect

“Personal Information” refers to data that identifies, relates to, or could reasonably be associated with you. It does not include anonymized or de-identified information.

We may collect or process the following categories of personal information:

  • Contact Information: name, email, billing and shipping address, phone.
  • Financial Information: credit/debit card details, bank account information, payment data, transaction details.
  • Account Information: username, password, security questions, preferences.
  • Transaction Information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications: details you provide when contacting our customer support team.
  • Device Information: IP address, browser, network, and unique identifiers.
  • Usage Information: how and when you interact with our Services.

2. Sources of Information

We collect personal information in the following ways:

  • Directly from you: when you create an account, make a purchase, or contact us.
  • Automatically: via cookies, tracking technologies, and your device/browser.
  • From service providers: payment processors, IT support, logistics, and analytics.
  • From partners/third parties: marketing partners and integrations.

3. How We Use Your Information

We may use your personal information to:

  • Provide and improve Services: process orders, manage your account, deliver purchases, manage returns/exchanges, and personalize your shopping experience.
  • Marketing & Advertising: send promotional messages and display relevant ads (with your consent where required).
  • Security & Fraud Prevention: authenticate accounts, detect and prevent fraud, unauthorized activity, and illegal use.
  • Customer Support & Communications: respond to inquiries and maintain our relationship with you.
  • Legal Compliance: fulfill legal obligations, respond to valid law enforcement requests, or resolve disputes.

4. Sharing Your Personal Information

We may share information in the following cases:

  • With Shopify and other service providers (payments, logistics, cloud, IT).
  • With marketing partners for tailored advertising.
  • With affiliates or business partners.
  • During business transactions (e.g., mergers, acquisitions, or restructuring).
  • To comply with legal requirements or protect rights and safety.

For details on how Shopify handles your data, see: Shopify Privacy Policy.

5. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices. We encourage you to review their Privacy Policies before sharing data with them.

6. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from individuals under the legal age of majority. If you believe your child has provided us with personal data, please contact us at support@vetrari.com to request deletion.

7. Security & Retention

We implement appropriate security measures to protect your data, but no system is completely secure.
We retain personal information only as long as necessary to:

  • Provide Services,
  • Fulfill legal requirements,
  • Resolve disputes,
  • Enforce agreements.

8. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Access/Knowledge – request a copy of your data.
  • Deletion – request that we erase your data.
  • Correction – request updates to inaccurate data.
  • Portability – request transfer of your data to another provider.
  • Opt-out of marketing – unsubscribe from promotional emails.
  • Restriction/Objection – limit or object to data processing.
  • Consent withdrawal – withdraw consent at any time (does not affect prior lawful processing).

For EU/UK residents: you may also have GDPR-specific rights. More info: Shopify Consumer Privacy.

We will not discriminate against you for exercising your rights. Verification may be required before processing requests.

9. Complaints

If you wish to file a complaint, contact us at support@vetrari.com. You may also have the right to escalate your complaint to your local data protection authority (ICO in the UK, or relevant supervisory authority in the EU/EEA).

10. International Transfers

Your data may be stored or processed outside your country, including in the US, UK, or EU. Where applicable, we use Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure adequate protection.

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 support@vetrari.com

For data protection purposes, Vetrari is the controller of your personal information.